§ SupportWe answer in
We answer in
under 24 hours.
One human reads every email. If PRISM doesn't open, your license won't activate, or your DAW is doing something weird — write to us. Most issues are resolved in a single reply.
Quick link
Install & First Run
Step-by-step setup for VST3 and AU on macOS and Windows.
Download installers →Quick link
Activation & Licenses
Two devices per license, sign in with email + password. Move a license to a new computer from the account dashboard.
Manage devices →Quick link
Refunds
7-day money-back guarantee. Email us within 7 days of purchase and we refund — no questions asked.
Read refund policy →Quick link
Common Questions
CPU usage, supported DAWs, offline use, and what counts as a v1.x update.
See FAQ →Contact
Email support.
For the fastest reply, write from the email address on your account and include your DAW, OS version, and what you expected to happen vs. what did happen.
support@konceptaudio.comReply within 24 hours · Mon–Fri
Before you write
Include this
- ✓PRISM version (Account → Downloads)
- ✓DAW + version (e.g. Logic Pro 11.1)
- ✓OS + version (e.g. macOS 14.4 / Windows 11)
- ✓A screenshot or short Loom if it’s a UI bug
- ✓Steps to reproduce the issue