Refund Policy

The Short Version

We offer a 7-day money-back guarantee on all PRISM purchases. If you're not happy for any reason, email us within 7 days of purchase and we'll refund you in full, no questions asked.

Why 7 Days (and Not 30)?

We want you to feel confident in your purchase. The 7-day window gives you enough time to test PRISM in real sessions and decide if it's right for you. If it's not, we'll refund you — no questions asked.

How to Request a Refund

Email support@konceptaudio.com from the email address on your account within 7 days of your purchase date. You don't need to explain yourself — but if you tell us what didn't work, we'll use it to make the product better.

What Happens

• We process the refund via Stripe within 1 business day.
• Funds appear on your card within 5–10 business days depending on your bank.
• Your PRISM license is revoked — the plugin stops processing audio after its next online check-in.
• You'll receive a confirmation email when the refund is issued.

After the 7-Day Window

All sales are final after the 7-day window has elapsed. We do not offer refunds for:

• Purchases older than 7 days;
• Change of mind after the window;
• Hardware incompatibilities not caused by PRISM (e.g., DAW crashes unrelated to PRISM, discontinued OS versions).

Exceptional Circumstances

If PRISM fundamentally does not work due to a bug we can't fix in a reasonable timeframe, we'll refund you regardless of the window. Reach out and we'll work it out.

Chargebacks

Please email us before disputing a charge. Chargebacks cost us the transaction fee plus a penalty regardless of outcome, and almost always result from issues we could have resolved directly. Accounts with filed chargebacks may be revoked.

Questions? support@konceptaudio.com.